Contact Us

Got a question about one of our reviews, spotted something that needs updating, or want to share your experience with a Canadian online casino? The sceneandheard.ca team is happy to hear from you. Use the details below and we'll get back to you as soon as we can.

Reach the Editorial Team

The best way to contact us is by email. Whether your message is a quick query or a detailed piece of feedback, we treat every one the same way — it gets read by a real person and responded to properly.

Email: [email protected]

We aim to respond to all enquiries within 48 hours on business days. During busier periods it may take a little longer, but we will always reply.

What You Can Write to Us About

There is no wrong reason to get in touch. Common topics we hear about include:

• Review accuracy — if you believe a detail in one of our casino write-ups is out of date or incorrect, let us know. We fact-check our content regularly, but casino offers and terms change quickly and reader flags help us stay current.
• No deposit bonus queries — our core focus is no deposit bonuses available to Canadian players. If you have a question about how a particular promotion works, its eligibility conditions, or how we assessed it, we are glad to clarify.
• Personal experiences — if you have played at one of the casinos we cover and want to share what it was actually like, we value that feedback. It informs how we weight our editorial assessments going forward.
• Responsible gambling concerns — if you or someone you know needs support, please visit our responsible gambling guidance page first. It lists resources available to Canadian players. If you still want to speak with us directly, we will listen.
• General questions — about how we work, who we are, or how our rankings are put together. Our about us page covers much of this, but we are happy to go into more detail.
• Corrections and complaints — if you believe something we have published is misleading or factually wrong, please tell us. We take editorial accuracy seriously and will investigate any concern raised in good faith.

What We Cannot Help With

A few things fall outside what we are able to do:

• We are an independent comparison and review site, not an operator. We cannot access casino accounts, process withdrawals, resolve disputes with a casino directly, or intervene in a player's relationship with any of the brands we cover.
• If you have a dispute with a casino, your first step should be that casino's own support channel. If that fails, escalate to the relevant licensing authority for the jurisdiction the casino operates under.
• We do not offer personalised gambling or financial advice.

Editorial Independence

sceneandheard.ca earns revenue through referral arrangements with some of the casinos featured on this site. That commercial relationship does not influence how we write about any brand, which no deposit bonuses we highlight, or where a casino ranks. Our editorial process — including the fact-checking carried out by Rachel King — runs independently of those arrangements. If you have a concern about a specific piece of coverage, email us and we will review it on its merits.

You can also read our full terms and conditions for more on how the site operates.

Response Times

We do not offer live chat or a phone line. Email is the most reliable way to reach us and ensures your message is logged and tracked properly.